Example scenario
A homeowner wanted an estimate to repair a boiler at home.
In this illustrative scenario, the technician would assess the boiler and explain the repair scope under consideration. The call notes describe a request for an in-home boiler repair estimate, rather than a confirmed repair or diagnosis. The homeowner would have a clearer picture of the proposed repair before deciding how to proceed. Asking which work the estimate covers can help distinguish the immediate repair from other possible recommendations.



